Service

At Medicolle, medical service is a high priority. We are constantly trained by our suppliers.

We provide our customers with fast and competent technical service through our own staff, through our partners and through our clients.

Medicolle is now gradually introducing a new quality system based on Focalcube and with the requirements of ISO 9001, 13485:2016 and ISO 14001:2015 as a model, where you can track your devices, upgrades, support and tickets etc.

To sign up, please send a mail to our Support.

Det går bra att skriva på Svenska, Norska och Danska också.

Focalcube login

If you need support, without login to Focalcube, you can also use our support mail:

support@medicolle.com (Support ONLY! Please use order@medicolle.com when ordering and sending P.O.’s for spare parts and other products)

(Please note that we recently changed the support address from support@medicolle.se)

Please enter:

• Contact name, phone, email (if different)
• Device (Name/type)
• Serial number
• Describe the issue as detailed as possible, attach pictures of error messages etc.